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Job Description

3 years of experience in Windows Servers & troubleshooting network issues.
Knowledge in Linux will be an added advantage.
Good understanding of Active Directory, Win Server, IIS, SQL, and Web services in a high availability environment.
Good working knowledge of Enterprise Server Platforms.
Good understanding of large scale networking, including OSI Model, DNS, WINS, TCP/IP, VLANs, DHCP, Routing, ACLs, and switching.
Experienced with Windows virtualization solutions
Knowledge on Powershell scripting is plus.
Working knowledge of Data Center.
Server Imaging Solution Experience a plus.
Understanding of CDNs/LoadBalancers a plus
Ability to use Wireshark or other packet capture tools for troubleshooting

Desired Candidate Profile

Customer-focused
Thorough knowledge of troubleshooting remote access issues
Excellent communication skills, (active listening skills)
Able to articulate and speak with clear voice
Diplomatic and must have interpersonal skills
Able to understand the businessâ€™s objectives
Able to understand and accept that the Customerâ€™s issues affect the business and that without the Customer there is no support department and that the Customer is an expert in their own field
Must have empathy with end users
Team player
Professional code of conduct
Must have a good understanding of the organization
Must have basic technical knowledge of all technology used for the business processes.
Good writing techniques (English)
Good phone techniques (English)

Education-
UG :	MTech ,BTech/BE ,BSc
PG :

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